Your logs exist. That doesn't make them searchable.
The Workaround Tax — Logging data you can't search isn't much use. What unfilterable logs cost when several expensive people end up scrolling the same thousands of calls, and what to do when replacing the tool isn't an option.
More posts are in production, organized around eight pattern families: the Workaround Tax, documentation & tribal knowledge, handoffs & process design, tool sprawl, support & CS operations, AI in operations, ops metrics, and scaling.
Want the method rather than the patterns? The specimen assessment is a complete worked engagement with every calculation shown.