Mumford Advisory
Free Calculator

What is your team's
Workaround Tax?

Most teams pay for their SaaS twice. Once on the invoice. Once in the labor it takes to work around what's broken. Calculate your real cost in under two minutes.

Enter your platforms
1
Platform One
?
The SaaS tool or platform where the issue exists. Be as specific as possible, including the module if relevant.
e.g. Salesforce CPQ, HubSpot Workflows, Zendesk Ticketing
?
How many minutes does this workaround take each time it happens? Include ALL roles involved, not just one person.
e.g. Operator 10 mins + manager review 5 mins = enter 15
Minutes per occurrence, all roles
?
How many times per week does this workaround happen across your entire team? Multiply per-person by number of people affected.
e.g. 5 reps each do it 4x/day × 5 days = enter 100
Total occurrences per week, whole team
?
The average fully loaded hourly cost of everyone doing the workaround. Calculate: annual salary ÷ 2080 working hours. Average across all roles involved.
e.g. $75K salary ÷ 2080 = $36/hr. Use the average if multiple roles.
Avg. $ per hour, all roles involved
Your results
Your Annual Workaround Tax
$0
in hidden labor cost per year
$0
Monthly cost
$0
Weekly cost
Cost by platform
What's next
Early Access — Limited

Platform Decision Verdict™

The structured decision system for teams navigating unresolved platform issues. Turns the cost you just calculated into a documented, defensible action plan.

✦ 10-section decision framework PDF
✦ Platform Issue Tracker (Excel)
✦ Printable tracker PDF version
✦ v1.1 update included free
✦ 5 verdict engine outcomes
✦ Edge case submission access
Get Platform Decision Verdict™ →

Early Access is limited. Price increases when v1.1 launches.

Platform Decision Verdict™

What the framework gives you

A complete decision system for teams navigating unresolved platform issues. Six structured components that turn ambiguity into documented, defensible action.

01
Problem Classification Define what's actually happening before anyone escalates
02
Cost Modeling Quantify the exact number you just calculated above
03
Tolerance Thresholds Know exactly how long to wait before acting
04
Vendor Escalation Scripts Strategic questions that extract real answers
05
5-Verdict Decision Engine Escalate, monitor, stabilize, re-evaluate, or pivot
06
Governance Structure Assign ownership so decisions actually get made

Your team already knows something needs to change.
This is the system that makes the decision for you.

See What's Inside Platform Decision Verdict™ →
Advisory & Team Training

You have the number.
Now let's do something about it.

Platform Decision Verdict™ gives your team the system. Advisory gives you someone in the room when it matters. For teams where the cost is real and the decision can't wait.

Advisory
Executive-level decision facilitation and platform risk assessment for teams navigating active issues
Team Training
Structured training so your team can run Platform Decision Verdict™ without you in the room

Engagements are selective. Application required.

Learn About Advisory & Training →